JOB SUMMARY

Responsibilities for the efficiency of front desk services including but not limited to reception, cashier, telephone, guest relations, and concierge service, and in the appropriate circumstances to upsell and cross-sell the services (room, tour, outlets, and spa) in order to generate and maximize the revenue as well as the memorable experiences to the guests. The Guest Assistant plays an important role in forming and projecting the professionalism and quality image of the hotel, as the guest’s first impression comes from the front office area, and the manner in which a Guest Assistant performs their duty has a tremendous effect on the guest’s perception of the hotel.

JOB QUALIFICATIONS

• A minimum of 1 year of work experience with a 4/5 stars hotel in a similar role/receptionist/guest relation
• Holds a certificate of vocational training in hotel reception skills is an advantage
• Passionate about the service excellence
• Good attitude and personality
• Good communication and problem-solving skills
• Attention to detail.

BENEFITS

• Work in a non-corporate business environment, as we are privately owned and managed by open-minded and creative, and passionate hoteliers.
• Opportunity to grow your career with one of the most respected teams in S.E. Asia.
• A place where excellence is recognized and rewarded.